Introduction
privEzi Solutions Private Limited (referred to as “ privEzi” or “We” or “Us”) places great importance on the privacy and confidentiality of Personally Identifiable Information (PII) that is shared with us. We believe in being transparent about our privacy practices and are committed to handling your information with the utmost care and respect. This Policy outlines how we collect, use, and disclose your information and applies to the various ways you interact with us, including when you access our online website at www.privezi.ai (the “Website”), use access or download our Platform (“Platform”), or access content we provide on our Website (the “Content”). By using our Services, you expressly consent to the collection, use, sharing, and disclosure of your PII as described in this Policy. If you are a corporate entity or organization, the terms “you” and “your” include your representatives, employees, and agents. If you do not agree with our policies and practices, you should refrain from using the Website or accessing our Content, Platform. By using any of our Services, you agree to this Policy, and acknowledge that it applies to you as well as any organization or company that uses our Services through you (each referred to as a “Customer”). Please read this Policy carefully to understand our practices and policies regarding your information and how we handle it.
Changes to the Privacy Policy:-
privEzi may amend this Privacy Policy in accordance with changes to the relevant laws and regulations or changes to the company’s internal personal information processing policies, and if such amendments occur, the details of such amendments and their effective dates will be available for confirmation.
If the Privacy Policy of privEzi is changed, the fact of the change, the effective period of the change, and the details of the change will be announced to users through the website (privezi.ai).
Information We Collect About You and How We Collect It When using our website, you may choose to provide us with personal information through various means, such as filling out web forms, sending emails, or creating an account to access the platform. We may collect this information directly from you or automatically when you use our services. Typically, this personal information includes contact details such as your name, email address, and phone number. By providing us with this information, you confirm that you are either the owner of this personal information or are authorized to provide it to us. We collect personal information when you sign up to receive information about our products or services, such as free trials, product evaluations, or product demonstrations, as well as when you create an account to access our platform and products. We may collect your personal information in the following instances:
- When you sign up to evaluate our products or platform, including demos. • When you request customer support. Additionally, we offer a means for visitors to contact us via email with questions, comments, or requests. The information we gather from these email communications is utilized solely to respond to the aforementioned questions, comments, or requests.
- The data we collect from you may comprise, but is not restricted to the following:
- The information that you willingly provide to us when creating an account to access or use one or more of our Services. This may include your name, email address, customer details, or any other information you enter voluntarily while using our Services.
- Any information you enter when engaging with privEzi personnel for any reason, such as reporting an issue while using our Services or providing feedback.
- Any information we request and collect from various sources, which may include data you voluntarily provide at events, seminars, conferences, talks, promotions, or surveys we organize. Additionally, we may collect information when you fill out web forms on our Website or use interactive features of the Website.
- When you visit or use our Website, we may collect data regarding your use of the Services, such as statistics and logins, search queries, open posts, Internet Protocol (IP) address, web browser type, web browser version, internet service provider, site trends, location, referring URL, timestamp information, app packages, app names, URLs, email address, poll inputs, and the operating system of your device.
- We use third-party services to enhance the functionality of our Services and make them user-friendly. We treat the data obtained through these services in the same way as personal data or personally identifiable information (PII) voluntarily provided by you, as per our privacy policy.
Information We Collect Through Automatic Data Collection Technologies:-
Our website uses automatic data collection technologies, such as cookies and similar tools, to track your usage of the website. A cookie is a small text file that a website sends to your browser and stores on your device to remember information about you, such as your language preference or login information. These tracking tools may collect personal data or personally identifiable information (PII). We use cookies to enhance the quality of our services and tailor them to your preferences, providing you with ease and convenience while using our services and platform. We want to assure you that neither we nor any third parties who provide services on our behalf will use cookies to automatically collect any personal data or PII from your computer.
How We Use Your Information:-
We use the information that we collect through our website, platform, and services solely for the purpose of providing you with our services and to comply with our legal obligations. This includes, but is not limited to, providing you with the products, services, and information that you request, responding to your inquiries, processing and completing transactions, and sending you transactional messages and technical notices. Additionally, we use your information to personalize our website, platform, products, and services to match your interests and preferences, and to send you promotional communications about our platform, products, and services. We also use your information to monitor and analyze trends, usage, and activities, investigate and prevent fraudulent transactions and unauthorized access, comply with the law, and maintain the security of our website, content, and products.
We may also use your information for other purposes not specified here, as long as we obtain your prior consent or disclose the purpose at the time of collection. Please note that this list is not exhaustive, and we may use your personal information for other purposes in accordance with applicable laws and regulations. We also control and monitor compliance with our security arrangements and policies to ensure compliance with the law and regulatory obligations.
Sharing the Personal Information Collected:-
privEzi will only use users’ personal information in accordance with their consent or as allowed by law. We will not share or disclose any personal information beyond what is legally permissible. We may share personal information in the following instances, subject to the aforementioned limitations:
- Sale, merger or transfer of all or part of the business: If privEzi is involved in a merger or acquisition, or if the rights and obligations of the company are transferred, users will be notified to ensure that their rights are protected with regard to their personal information.
- When required or permitted by law: If an administrative or investigative agency requests personal information for legitimate purposes and as required by law, we will provide such information in compliance with the appropriate legal procedures, such as through a warrant or written request with the signature or seal of the relevant agency head. Please note that we will not unconditionally provide users’ personal information in such situations.
Location of Data Processing and Storage:-
The place where we handle and save your information for the purpose of delivering our services may be in India, the United States, or other countries where our servers or those of our affiliates and subcontractors are located. When you agree to use our services, you are granting us permission to transfer your data to any of these countries and to store and process it so that we can provide you with our services. Your personal data is only shared with third parties if it’s required to fulfill our responsibilities to you and allowed by law. We will make sure that your data is processed securely and in line with applicable data protection laws by making appropriate arrangements.
Security of your PII and Personal Data:-
We take the security of your Personal Information very seriously and make every effort to protect it using the best commercially reasonable methods. To ensure the confidentiality, privacy, and integrity of Personally Identifiable Information (PII), our company has established several policies and procedures. Moreover, we comply with all internationally standardized privacy regulations to safeguard PII. We have also put in place physical, administrative, and technical safeguards that are reasonable and appropriate to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, and destruction. However, it’s important to note that we cannot guarantee absolute security. Nonetheless, we will ensure that if your Personal Information is transferred to a third country or an international organization, it will be subject to appropriate safeguards required by applicable law, additionally, we document these transfers and safeguards accordingly.
Duration for Retention and Usage of Personal Information:-
Unless there is a legal basis or the user provides consent stating otherwise, Privezi will possess and use the personal information of its users from the time they make an inquiry until the completion of the inquiry process. If the user withdraws their consent or if the purpose of the collection and usage of personal information has been achieved, the personal information will be immediately destroyed. In case there is a need to retain the information due to potential legal disputes, the personal information will be kept until the applicable purpose has been achieved.
Process and Methods for Deleting:-
Personal Information After the completion of the intended purpose or when the retention period has expired, privEzi will immediately delete or destroy the collected personal information. The process and timing for deletion will follow the regulations on information protection. The electronic files containing personal information will be permanently deleted using technical means that prevent the records from being recovered.
Security Incident Notification:-
In the event that we discover a breach of security resulting in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the Services and your information that we process (referred to as a “Security Incident”), we will take the following steps: (1) notify you of the Security Incident promptly and without delay; (2) investigate the Security Incident and provide you with comprehensive information about it; and (3) take reasonable actions to reduce the effects and minimize any harm resulting from the Security Incident. We will communicate Security Incident notifications to your email address via email.
Analysing Site Traffic:-
We automatically collect and save certain information in log files, such as internet protocol (IP) addresses, browser types, internet service providers (ISPs), referring/exit pages, operating systems, date/time stamps, and clickstream data. To evaluate how our Site is being used, we utilize automated devices and applications, such as Google Analytics, as well as other analytical methods. We utilize these tools to improve our Services, performance, and user experience. It is possible for this automatically-collected data to be linked to personally identifiable information.
Links to Other Websites:-
External Links: Our Website may have links to other websites. We cannot be held responsible for the privacy practices of any websites other than our own. This Policy is only applicable to information that we collect on our Website and not to any third-party websites. We suggest that you review the privacy statements of any such websites to comprehend their information practices.
Contact Us:-
privEzi strives to safeguard users’ personal information to ensure secure usage of its services. To address any inquiries or concerns regarding personal information processing, complaints, or damages, privEzi has appointed a personal information protection manager and department. This designated individual will promptly and dutifully attend to user requests for such matters.
Email Address of our Data Privacy Officer (DPO)
- Ibrahim H. Khatri-: [email protected]
